Occupant Services

All services provided by facility management that building occupants or visitors might need; they are the critical activities through which the facility manager directly affects the users of the building.

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Ensuring a Seamless Tenant Experience for Vertical Transportation

During this presentation you will learn about how elevator technology is evolving to improve the tenant experience. Current technologies like elevator dispatching […]

Integrated Facility Services Guide for a Post-COVID World

Building Operations Management and ABM teamed up to survey 135 facilities managers and executives on the key trends they’re seeing in the […]

IBM Global Real Estate Group Talks TRIRIGA, Data and How to Win Hearts and Minds

For today’s RE and FM professionals, it’s no longer about brick and mortar, or mops and buckets. It’s about using technology, understanding […]

Service Management 3.0: The Future Direction for FM

Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]

The Value of Strategic HR Processes in Service Management

Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]

Smart building mobile apps boost employee engagement, productivity and safety

The importance of re-engaging employees and how smart building technology can help.

Nothing is Permanent but Change

Healthcare, and the field of oncology in particular, is undergoing rapid transformation due to a variety of factors. Effectively responding to these […]

When Did Facility Managers Become Food Service Managers

A look at food service outsourcing and the additional responsibility it adds to facility management work. A helpful offering of best practices, […]

Listening to the Voice of the Customer

Outline of a presentation examining the measurement tool a Fortune 500 company’s FM department used to measure global customer feedback and point […]