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The Amazing Impact of Performance Metrics on FM Project Portfolios

Performance metrics have a profound impact – they create transparency, drive behaviors, and foster positive accountability among internal teams and outsourced vendors. […]

Budgetary Control for External FM Service Providers

This research paper explores the critical success factors for a contract with budgetary control service providers in FM, focusing on the reasons […]

Tips to evaluating an elevator repair proposal

Use these tips to ensure you are getting a fair and honest price and scope for your elevator service repair proposals.

Putting Energy into Stewardship: ENERGY STAR Guide for Congregations

Virtually any congregational facility can improve its energy efficiency easily and cost-effectively, using the numerous resources that are available both from ENERGY […]

Procurement of Facility Management

Published by the Royal Institution of Chartered Surveyors (RICS) and the International Facility Management Association (IFMA), this professional statement and guidance note […]

Developing an Effective Scope of Work for Operations and Service Contracts

This presentation examines challenges FMs face in preparing a Scope of Work, the “Silver Bullet” of Scope Development, operationally-focused procurement tools, and […]

Developing an Effective Statement of Work (SOW) for Operations Service Contracts

This webinar will identify the (surprisingly simple!) elements of an effective SOW. Templates for developing SOWs will be provided, along with discussion […]

FM Shared Service: The Balance Between In-House and Outsourcing

A review of literature concerning the practice and use of outsourcing in higher education, and research focusing on how symbiotic and collaborative […]

Broad Horizons: New Approaches to Global Consulting Practice

This piece offers a detailed look at the challenges facing client teams who are responsible for international contracts by considering new models […]

Contractor QA and Accountability Program - DFW Airport

Details of the DFW International Airport quality assurance and contractor accountability program, reviewing asset management departmental division of responsibilities, the quality assurance […]