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Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
What Clean Really Means to a Healthcare Organization's Culture
Insights into HCAHPS cleanliness data correlation coefficients, data analysis, and perceptions. Not only should organizations prioritize goals to improve patient and family […]
Ep. 8: Workspace Design and Innovation for the Future Workplace with Michelle Boolton
Michelle Boolton is National Architecture & Design Manager at Gunlocke where she is a dedicated leader and lifelong student of design. Mike […]
Ep. 85: Things I Have Learned About FM and the Workplace (Part 2)
Mike Petrusky continues to reflect on what he has learned on Part 2 of this series! The workplace is evolving rapidly and […]
Raising the Bar 2: City Roundtables Report
Raising the Bar: City Roundtables Report builds on the findings of the first Raising the Bar report. It grew from a series […]
A Model for the Creation of Shared Assumptions
Analysis of the Best Value Business Model (BVM) as a tool to align organizational culture differences, providing a structured planning and meeting […]
Ep. 39: The Elemental Workplace
In this episode, Mike talks with Neil Usher, author of The Elemental Workplace, about the latest workplace trends, the open office debate, […]
Diversity in Outsourcing
The global workforce is currently undergoing significant and rapid demographic changes. This is especially true in western countries but is becoming increasingly […]
Ep. 4: Workplace Project Management and AEC Insight with Brittanie Campbell-Turner
Mike Petrusky met with Brittanie Campbell-Turner during IFMA’s Facility Fusion in Chicago, Illinois, and she shared her passion for the construction industry […]
Ep. 3: Interview with Mark Schnurr | Bravo! Facility Services
On this episode, Mark Schnurr of Bravo! Facility Services discusses building an IFMA legacy and bringing value to the FM community. Other […]