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Revolutionize Your Service Delivery - Empowering Technicians with Dynamics 365 Field Service
Your field technicians are the face of your organization, and their success is vital to your organization’s success. With the latest advancements […]
Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]
Ep. 81: Employee Engagement and Creating Great Experiences
Javier J. Maldonado, MBA, CFM, RPA® is Campus Operations & Construction Director for VF Outdoor, the home of JanSport and The North […]
Service Management 3.0: The Future Direction for FM
Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]
Ep. 51: Service Design, Collaboration and Strategic FM | Peter Ankerstjerne - CMO at ISS A/S (Part 2)
In Part 2 of their conversation, Peter Ankerstjerne of ISS A/S shares with Mike Petrusky the importance of workplace experiences and service […]
Steps to Successfully Launch IWMS Solutions
Understand the importance of aligning services with your facilities’ mission to optimize value and effectively implement an Integrated Workplace Management System (IWMS).
Trends in FM Service Delivery Models
Around the world, facility management is delivered in different ways. Some countries use an in-house model, while others look at single-service outsourcing […]
FM Shared Service: The Balance Between In-House and Outsourcing
A review of literature concerning the practice and use of outsourcing in higher education, and research focusing on how symbiotic and collaborative […]
Ep. 3: Interview with Mark Schnurr | Bravo! Facility Services
On this episode, Mark Schnurr of Bravo! Facility Services discusses building an IFMA legacy and bringing value to the FM community. Other […]
Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]