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Revolutionize Your Service Delivery - Empowering Technicians with Dynamics 365 Field Service
Your field technicians are the face of your organization, and their success is vital to your organization’s success. With the latest advancements […]
Budgetary Control for External FM Service Providers
This research paper explores the critical success factors for a contract with budgetary control service providers in FM, focusing on the reasons […]
Ep. 3: Interview with Mark Schnurr | Bravo! Facility Services
On this episode, Mark Schnurr of Bravo! Facility Services discusses building an IFMA legacy and bringing value to the FM community. Other […]
Ep. 81: Employee Engagement and Creating Great Experiences
Javier J. Maldonado, MBA, CFM, RPA® is Campus Operations & Construction Director for VF Outdoor, the home of JanSport and The North […]
Service Management 3.0: The Future Direction for FM
Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]
Ep. 51: Service Design, Collaboration and Strategic FM | Peter Ankerstjerne - CMO at ISS A/S (Part 2)
In Part 2 of their conversation, Peter Ankerstjerne of ISS A/S shares with Mike Petrusky the importance of workplace experiences and service […]
Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture […]
Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
Defining Service Excellence in FM
This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]