Knowledge Library
Filter by

Revolutionize Your Service Delivery - Empowering Technicians with Dynamics 365 Field Service

Your field technicians are the face of your organization, and their success is vital to your organization’s success. With the latest advancements […]

Defining Service Excellence in FM

This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]

Trends in FM Service Delivery Models

Around the world, facility management is delivered in different ways. Some countries use an in-house model, while others look at single-service outsourcing […]

The Value of Strategic HR Processes in Service Management

Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is […]

Budgetary Control for External FM Service Providers

This research paper explores the critical success factors for a contract with budgetary control service providers in FM, focusing on the reasons […]

Ep. 3: Interview with Mark Schnurr | Bravo! Facility Services

On this episode, Mark Schnurr of Bravo! Facility Services discusses building an IFMA legacy and bringing value to the FM community. Other […]

Ep. 81: Employee Engagement and Creating Great Experiences

Javier J. Maldonado, MBA, CFM, RPA┬« is Campus Operations & Construction Director for VF Outdoor, the home of JanSport and The North […]

Service Management 3.0: The Future Direction for FM

Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]

Ep. 51: Service Design, Collaboration and Strategic FM | Peter Ankerstjerne - CMO at ISS A/S (Part 2)

In Part 2 of their conversation, Peter Ankerstjerne of ISS A/S shares with Mike Petrusky the importance of workplace experiences and service […]

Service Management 3.0: The Next Generation of Service

If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]