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Defining Service Excellence in FM
This white paper concludes two main themes emerging in driving service excellence in FM. Firstly, that excellence is underpinned by consistency, and […]
WE Case Study: GSA
The US General Services Administration (GSA) rightsized to align workspaces with business goals. Review their strategy for gathering data through workplace engagement […]
BOMA Advocating Commercial Real Estate's Business Case
A 2014 advocacy report by Building Owners and Managers Association (BOMA) International, addressing issues of energy and the environment, tax and finance, […]
Top 10 Skills Every Facility Manager Needs to Succeed
What strengths and skills are employers seeking from facility manager candidates? Here are 10 skills you need to move up as a […]
Maintaining the Quality of Constructed Facilities Using the Performance Information Measurement System
This study focuses on implementing a measurement system through visual inspection to identify the performance of installed sprayed polyurethane foam roofs (94 […]
Collaboration in the Clouds: How Success Factors Took Productivity to New Heights
Review the planning process, final solution and return on investment an organization gained through strategic workspace redesign for improved public accessibility, collaborative […]
5 Practices that Improve the Business Impact of Research
Understand the value of market researchers and the deliverables that make the most impact on your business. The data that matters to […]
RICS Professional Guidance - Global: Strategic FM, 1st edition
This publication is divided into three parts meant to support the management of the built environment. A guidance note that focuses on […]
Change Management is Out: Personal Leadership is In!
A review of traditional approaches to change management and a proposal for a new, personal leadership that champions a whole person approach […]
Water Management in Buildings
Definition of building water use types (domestic water, process water, irrigation) and elements of water management strategy, be it based upon a […]