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Ep. 81: Employee Engagement and Creating Great Experiences
Javier J. Maldonado, MBA, CFM, RPA® is Campus Operations & Construction Director for VF Outdoor, the home of JanSport and The North […]
Ep. 68 Workplace Experience Tools and Adopting FM Technology
Drew DePriest, CEM, LEED AP, WELL AP is an Account Executive at Comfy, a workplace experience app that helps to empower people […]
Ep. 65: Next Generation Facility Management
Caroline Horton, FMP is a Facilities Associate at a financial services company in New York City where she focuses on project management, […]
Ep. 51: Service Design, Collaboration and Strategic FM | Peter Ankerstjerne - CMO at ISS A/S (Part 2)
In Part 2 of their conversation, Peter Ankerstjerne of ISS A/S shares with Mike Petrusky the importance of workplace experiences and service […]
Service Management 3.0: The Future Direction for FM
Learn about the essence of service and improve service management by shifting away from commodity thinking and putting the quality of the […]
Linking Customer Experience with Service Employee Engagement
In this white paper, ISS performed a series of regression analyses for their data, and subsequent research has revealed important new knowledge […]
Service Management 3.0: The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute […]
Service Management 2.0: The Next Generation of Service
Leadership and culture play a greater role in effective service organizations today than ever before. Value-based leadership is an effective way to […]
2013 International Comparison of User Satisfaction in Buildings
A systematic review of user satisfaction in the context of facility management and real estate management. The main research issues emphasize research […]